Privacy policy

Who is responsible for your data

The service is published by To complete: company name, legal form and address of the publisher.

For any question about your data: To complete: contact email address, or on WhatsApp at +237 676 39 80 49.

The information a salon records about its own clients (appointments, notes, debts) is managed by the salon: we process it on its behalf, only to run the service.

The data we collect

For professionals who use the app:

• phone number (sign-in with a one-time code) and name;
• salon information: name, city, neighbourhood, address, opening hours, services, prices, photos, team;
• activity: appointments, payments, debts, employees' shares;
• shop: products, prices, stock and orders received;
• to receive online payments: Mobile Money operator, account number and account holder's name, stored encrypted;
• for identity verification: a photo of the ID document and a selfie;
• a device identifier to send notifications, and the notifications received in the app.

For clients who book or order

• name and WhatsApp number;
• appointments, chosen services and replies to messages (“1” to confirm, “2” to cancel);
• for a home visit: address, neighbourhood and landmark;
• for an order: products, amount, pickup at the salon or delivery, with the delivery address, neighbourhood and landmark;
• for a Mobile Money payment (deposit or order): operator, number and transaction reference. The PIN is entered with the operator: we never see it;
• history with the salon: visits, cancellations and no-shows, used to show the salon how reliable a booking is;
• a review left after an appointment, and waiting list sign-ups.

For all website visitors

Technical data (IP address, date, page requested) is used for security and to limit abuse, for example the number of codes sent. Your language and your light or dark theme choice are kept in your browser. The site uses no advertising and no tracking tools.

Why we use it

• to run bookings, confirmations and reminders;
• to process orders, deliveries, payments and refunds;
• to let professionals manage their agenda, cash register, shop and clients;
• to verify the identity of professionals who visit clients at home, for clients' safety;
• to secure the service and prevent fraud;
• to answer your requests.

We do not sell your data and do not use it for advertising.

Who it is shared with

• the salon you book with or order from receives your booking or order information, and your address for a delivery; its number is only given to you after a confirmed booking;
• WhatsApp messages are sent through Meta (WhatsApp Business) and an approved provider: To complete: WhatsApp provider name;
• Mobile Money payments go through a payment aggregator: To complete: payment aggregator name, then through your operator;
• app notifications go through Google (Firebase Cloud Messaging);
• hosting of the service: To complete: hosting provider name and country.

Some of these providers process data outside Cameroon and Gabon. ID photos are never published: only the verification team sees them, through links that last a few minutes.

How long we keep it

Account data is kept while the account is active, then To complete: retention period after an account is closed. ID photos are kept To complete: retention period for ID photos. Technical logs are kept To complete: log retention period.

Your rights

• access your data and get a copy;
• have it corrected or deleted;
• stop receiving WhatsApp messages from a salon: reply “STOP”;
• object to processing or ask for it to be restricted.

Write to us at To complete: contact email address or on WhatsApp at +237 676 39 80 49. You can also contact the data protection authority of your country: To complete: competent authorities in Cameroon and Gabon.

Security

Sign-in with a one-time code, no password to remember; one access per device, which can be revoked; ID photos in private storage; salons' payment accounts encrypted; encrypted connections (HTTPS).

Changes

If this policy changes, the date at the top is updated. An important change is announced in the app.