Terms of use

The service

Baobab Beauty provides beauty professionals with a management tool (agenda, reminders, cash register, team, client files, shop) and a public page where their clients book and order. Baobab Beauty is a party to neither the services nor the sales: the contract is between the client and the salon.

Professional account

• the account is opened with a phone number and a code received by WhatsApp or SMS; you are responsible for the devices signed in to your account;
• published information (services, prices, opening hours, photos) must be accurate; photos must be yours or used with permission;
• the “verified” badge is only given after our team has checked your identity;
• products sold must follow the country's health regulations; banned products (skin-bleaching products, counterfeits) are not allowed;
• our team can approve, suspend or remove a salon, hide a product or suspend a shop that does not follow these terms, with a reason that is recorded and shared with the salon.

Pricing and plans

The service is free during the launch period (6 months from sign-up). After that, professionals choose a plan: a limited free offer, or a paid plan by the week or by the month, at the prices shown on the Pricing page. Plans are paid to our team, in cash or by Mobile Money, and can be changed at any time. Any price change is announced in advance.

Baobab Beauty takes no commission on appointments or on over-the-counter sales. On shop orders paid online, a commission may be withheld at the time of payment: its rate is set for each salon, 0% by default, and the amount withheld is shown on each order concerned in the app.

Client bookings

• clients book without an account, with their name and WhatsApp number; the booking is confirmed straight away or after the salon approves it;
• they can cancel or move their appointment from the link they receive, within the time set by the salon;
• payment is made at the salon (cash or Mobile Money), unless the salon says otherwise;
• a salon may ask for a Mobile Money deposit, shown before booking;
• a salon may require manual approval or a deposit for a client who has missed several appointments;
• if the person doing the appointment changes from the one the client chose, the client is told and can cancel without penalty.

Shop orders

• clients order without an account, with their name and number; they pick up their order at the salon, or have it delivered in the neighbourhoods the salon serves, for the delivery fee shown;
• they pay at pickup or on delivery (cash or Mobile Money), or online when the salon offers it;
• an order to be paid online that is not paid within 15 minutes is cancelled;
• an order to be paid at pickup is held for 48 hours; after that, the salon may cancel it;
• if the salon cancels an order already paid online, the client is refunded in full to their Mobile Money account, at no cost.

WhatsApp messages

By booking or ordering, clients agree to receive WhatsApp messages about their appointment or order (confirmation, reminders, freed spot, change of person). They can stop them at any time by replying “STOP”.

Responsibilities

Each salon is responsible for its services, the products it sells, their delivery, its prices and its relationship with its clients. We do what is needed to keep the service available and secure, but cannot guarantee it will never be interrupted, especially when the network is down.

Personal data

How data is processed is described in the privacy policy.

Governing law

To complete: governing law and competent court.

Contact

To complete: contact email address, or on WhatsApp at +237 676 39 80 49.